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Free ATM transactions: Banks can't charge customers for these transactions, says RBI


New Delhi: The Reserve Bank of India (RBI) has issued a circular on Wednesday to all scheduled commercial banks, cooperative and rural banks asking them not to treat failed transactions at ATMs or non-cash transactions such as balance enquiries or checkbook requests as part of five free transactions available to customers every month.

“It has come to our notice that transactions that have failed due to technical reasons, non-availability of currency in ATMs, etc., are also included in the number of free ATM transactions,” RBI said in a circular.

Failed ATM transactions are now to be considered as failed transaction ...


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