Rural staff take risks and even go beyond call of duty during the pandemic to serve customers
The joy of young couple K. Mallesh and K. Nandini after being blessed with a baby last month at the District Government Hospital in Nagarkurnool was tinged with anxiety as their efforts to avail benefits under the KCR Kit scheme came to a naught. Nandini did not have a bank account, mandatory to onboard oneself as a beneficiary in the official KCR Kit portal.
But then the staff at Nagarkurnool India Post Payments Bank (IPPB) came to their rescue. IPBP personnel and the local Dak Sevak visited the hospital where Nandini was recuperating after delivery. From the bedside, she not only got an account opened but also the QR card mandatory for accessing benefits.
Selfless services
Selfless services rendered by women employees of India Posts have endeared them to customers. On the occasion of International Women’s Day on March 8, The Hindu spoke to a number of women employees and…