Kochi: The Cochin International Airport Ltd (CIAL) on Wednesday won the Airport Council International’s (ACI) Director General’s Roll of Excellence honour for Airport Service Quality.
The ACI, a global body of airport operators established the Roll of Excellence recognition to those airports which, in the opinion of the passengers, have consistently delivered excellent services in the Airport Service Quality Survey.
“Cochin International Airport has consistently delivered excellence in customer service by winning multiple ASQ awards over five years during the past 10 years and is one of only six airports worldwide that will receive the recognition this year,” said ACI World’s Director-General, Luis Felipe de Oliveira in a communique announcing the recognition.
“I am confident that you will continue to be a role model for airport service quality excellence and work with us to raise the bar in service standards and best practices within the industry,” he added.
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