How District-Level Officers Are Making Their Officer More Approachable For Citizens
In October 2020, amid the pandemic, the Government of Jammu and Kashmir started an innovative programme of public grievance redressal titled ‘LG Mulaqat’. This programme, to be held every month, will use video conferencing and an online grievance registration mechanism. The entire administration including the Lieutenant Governor, senior officers and all district level functionaries will be able to connect digitally.
The complainants whose grievances are found pending are now presented with an opportunity to state their cases from their home district headquarters directly to the LG and officers responsible. This programme, which gives an opportunity to citizens from all districts of the UT to interact directly with the LG, has been well-received. There has been considerable increase in the number of grievances registered as well as the disposal of cases.
In Prakasam, district of Andhra Pradesh, the…