Bhubaneswar: The State Transport Authority (STA) Monday signed a Memorandum of Understanding (MoU) with National Small Industries Corporation (NSIC) for the implementation of Smart Queue Management System in the Regional Transport Offices (RTOs). The authorities have claimed that this will improve the user experience and quality of services in the RTO offices across the State.
In the first phase, the project would be implemented in Angul, Balasore, Bhadrak, Bhubaneswar-1, Cuttack, Ganjam, Puri, Driving Testing Track at RTO-2 in Bhubaneswar at an estimated cost of Rs 2.16 crore. The new system will be gradually implemented in other RTOs in a later phase.
The public can book the slot in advance through an online portal or can come directly for different services related to vehicle, Driving Licences, etc. When a citizen comes directly, a token will be generated at the office. The citizens need not stand in queues. They can comfortably sit inside the office for their turn.
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