Can I zoom into my video and crop it? Should I keep my Bluetooth on all the time or my GPS? Can I add more items to my online groceries order? On every family Zoom call, sisters Shreya and Surbhi Bajaj would field at least a few such questions.
The stream of concerns was never-ending; the chaos of a family video call was not the best place to address them. So, four months ago, the siblings decided to try and help in a more organised manner.
“We started holding basic smartphone familiarisation sessions on Zoom,” says Shreya, 30, who runs a restaurant and sports centre in Chennai. At each session, the women would explain the basics and the logic behind each move, so that new app downloads, for instance, wouldn’t confuse the user all over again.
By June, the sisters had cobbled together a syllabus of sorts, and decided to expand their reach. “We posted a five-session…