I just spent an hour with Apple’s support team and now I need a drink

This takes a lot of patience.


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I’ve been fairly lucky with my Apple devices over the years.

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They’ve rarely been the source of abject disaster. Well, except for the time when my MacBook Air enjoyed its butterfly keyboard — and I didn’t.

Oh, and then there was the time my iPhone wouldn’t charge and an Apple Genius told me my charging technique was faulty.

But as so many people are stuck at home all day — and night — reliance on our gadgets has perhaps never been more extreme.

So I decided to spend a little time observing the Apple Support Twitter feed. What sorts of problems were people having? How were they expressing themselves?

After an hour or more of scrolling and scrolling, it’s easy to believe that Apple’s…

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