Signal is one of the most popular secure messaging apps right now, with the app seeing a surge in users after WhatsApp privacy policy crisis. Following this, Signal’s servers crashed on January 15, 2021, after millions of new users flocked to the app in a matter of days.
While the servers are back up now, some Signal users on Android may still see a “Bad encrypted message” sign in chats, which prevent them from seeing what messages they have received. Meanwhile, iOS users may see a ‘Received message was out of sync’ error. Here is how to solve that by resetting your secure session.
Step 1: Enter the affected chat
Open Signal and navigate to the chat where you see the “Bad encrypted message” sign. On Android, Hit the three-dot menu on the top right and choose ‘Reset Secure Session’. On iOS devices, directly tap on the ‘Reset Session’ button below the “Received message was out of sync” error.
Step 2: Reset the chat’s secure session
In the…