Acquiring a new customer is 5 times more expensive than retaining an existing one. With existing customers likely to spend 31% more than new visitors, focusing on customer relationships is critical for D2C brands to grow sustainably
Getting a comprehensive view of customers and their interactions is a challenge today owing to multiple digital platforms and omnichannel sales, making it difficult for businesses to identify their loyal customers and sales opportunities
A CRM for startups is a D2C business’s growth hack to getting close to their customers with easy access to critical data that can enable personalised shopping experiences, marketing and an increase in repeat sales
Irrespective of what consumers intend to purchase online, there are at least ten brands that are vying for their attention. Each claims to offer superior features, is priced competitively and most brands seem…