AI: Trust, but verify
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Management guru W. Edwards Deming famously said: “In God we trust. All others must bring data.” But how far can we trust the data?
This is becoming an important question, as the artificial intelligence systems now being built and deployed across the business landscape are only as good as the data being fed into them, along with the algorithms running the data. AI systems are now making decisions on customer value, courses of action, and operational viability, just to name a few vital functions.
Tellingly, the companies that are struggling with AI are having major trust issues with the insights being delivered by the technology. That’s the major takeaway from a recent survey of 1,000 senior executives released by ESI ThoughtLab and Cognizant, based on the input of 1,000 senior executives.
While 20% of companies are powering ahead in the use of AI for decision-making — a group the survey’s authors call AI…