As eager UK consumers return to full capacity in-store shopping, retailers are asking workers the same question customers hear: how can we help you? That’s because worker mental health and well-being has shot to the top of every retailer’s priority list, making the employee experience (EX) paramount to meeting customer needs.
Retailers are transforming the employee experience to meet evolving worker expectations in a post-pandemic environment.
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Listen and act on employee experiences
Essential workers who labored in grocery stores to make sure we could purchase food during the worst days of the pandemic are likely facing different stressors than furloughed employees who are returning to in-store fashion retail establishments. Front line or not, every employee is struggling to navigate the post-pandemic retail workplace. The pressure is on companies to understand what employees are going through, and provide the support they need in a rapidly changing…